FAQs

1. How do I place an order?
To place an order, simply browse our website, select the Rinnai Tankless Gas Water Heater you want, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

2. What payment methods do you accept?
We accept payments exclusively through PayPal. You can use your PayPal balance, linked bank accounts, or credit/debit cards.

3. How long does it take to process an order?
Our standard handling time is 1 to 2 business days. Once your order is processed and packaged, it will be ready for shipment.

4. What are the shipping options available?
We offer shipping through FedEx, UPS, and USPS. The estimated shipping duration is 2 to 5 business days from the time the package leaves our facility.

5. Do you offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time.

6. How do I initiate a return?
To initiate a return, contact our customer support team at contact@autotechmasters.store. They will guide you through the return process and provide a return authorization.

7. Is there a shipping fee?
No, there is no shipping fee. We provide complimentary shipping for all orders within the United States.

8. What are your working hours for customer service?
Our customer service team is available from Monday to Friday, 9:00 AM - 5:00 PM (Central Time).

9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

10. How long does it take to receive a refund?
Refunds are typically processed within 10 business days from the date we receive the returned items.

11. How do I contact customer support?
You can reach our customer support team at contact@autotechmasters.store or call +1 (413) 825 33 71 . We are here to assist you with any questions or concerns you may have.

For any additional questions or further assistance, please don’t hesitate to reach out. We are committed to providing you with exceptional service and support.